Privacy Policy

Introduction

Coded Vision Design ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.codedvisiondesign.co.uk or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Coded Vision Design is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at:

Email: privacy@codedvisiondesign.co.uk

Address: United Kingdom

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following information when you use our website or services:

Contact Information: Name, email address, phone number, company name
Project Information: Brief description of your project requirements, budget, timeline
Payment Information: Billing address (payment card details are processed securely by third-party payment processors and are not stored by us)
Communications: Any information you provide when contacting us via email, phone, or contact forms

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

Log Data: IP address, browser type, operating system, referring URLs, pages viewed, date/time stamps
Cookies and Tracking: We use cookies and similar technologies (see Section 8)
Analytics Data: Google Analytics data about how you interact with our website

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual Necessity: To perform our contract with you (providing web design and development services)
Legitimate Interests: To improve our services, prevent fraud, and ensure website security
Consent: For marketing communications and non-essential cookies (you can withdraw consent at any time)
Legal Obligation: To comply with UK tax, accounting, and legal requirements

4. How We Use Your Information

We use your information to:

Provide, operate, and maintain our services
Process your orders and manage customer relationships
Communicate with you about projects, updates, and support
Send invoices and process payments
Improve our website and services based on user feedback
Comply with legal obligations and protect our legal rights
Prevent fraud and ensure website security
Send marketing communications (only with your consent, which you can withdraw at any time)

5. Information Sharing and Disclosure

We do not sell your personal data. We may share your information with:

5.1 Service Providers

Hosting Providers: To store website data and ensure uptime
Payment Processors: PayPal, Stripe (they have their own privacy policies)
Email Services: To send communications and newsletters
Analytics Providers: Google Analytics (see Section 8)

5.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6. Data Retention

We retain your personal data only for as long as necessary:

Client Data: For the duration of our contract plus 7 years (UK tax law requirement)
Marketing Data: Until you unsubscribe or withdraw consent
Website Analytics: 26 months (Google Analytics default)
Contact Form Inquiries: 2 years from last contact

After the retention period, we securely delete or anonymise your data.

7. Your Data Protection Rights (UK GDPR)

Under UK GDPR, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure ("Right to be Forgotten"): Request deletion of your data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
Right to Lodge a Complaint: Contact the UK Information Commissioner's Office (ICO)

To exercise these rights, email us at privacy@codedvisiondesign.co.uk. We will respond within 30 days.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

8.2 Types of Cookies We Use

Essential Cookies: Required for website functionality (e.g., session management)
Analytics Cookies: Google Analytics to understand website usage
Preference Cookies: Remember your cookie consent choices

8.3 Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality. You can also use our cookie consent banner to manage your preferences.

8.4 Google Analytics

We use Google Analytics to analyse website traffic. Google Analytics uses cookies to collect anonymous data about visitor behaviour. You can opt out using the Google Analytics Opt-out Browser Add-on.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

SSL/TLS encryption for data transmission
Secure hosting with reputable providers
Regular security updates and monitoring
Access controls and authentication
Regular backups

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

Your data is primarily stored and processed within the UK and EEA. If we transfer data outside these regions, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses, adequacy decisions).

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

12. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email or website notice.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: